Press kit

SYDNEY, 12 August 2026 — When Razi Syed's grandfather became too ill to walk, his father took a sledgehammer to a wall in the family home so a hospital bed could fit through the doorway. Then he took down a second wall, in the bathroom, so a wheelchair could reach the bath and he could wash his own father with dignity. He bought the bed himself. He installed the hoist himself. He learned to lift a grown man out of a chair without hurting either of them, and did it every day, for as long as it took.

No system helped him. He decided the house was the wrong shape and changed the shape of the house.

“I have not done one percent of what my father did, and I've been handed a thousand times his tools. That's not a comfortable thing to sit with. It is a very clarifying one.”

— Razi Syed, co-founder and CEO

Today Syed and his co-founders Gurleen Singh and Param Singh launched Lifelong, a family health platform that consolidates every member of a household's medical records, medications, appointments, conditions and daily health signals into a single system, with an AI assistant — Alo — that can answer questions using the family's complete context.

A workforce nobody can see

The company is launching into a demographic shift with no precedent. 1.4 billion people worldwide will be over 60 by 2030, according to the World Health Organization, rising to 2.1 billion by 2050. In the United States, 63 million adults — nearly one in four — now provide ongoing care to a family member, an increase of 20 million in a decade, according to Caregiving in the U.S. 2025 from AARP and the National Alliance for Caregiving. Twenty-nine percent are simultaneously caring for children. Only around one in five of those performing complex medical or nursing tasks have received any training for it. In Australia, about 3 million people provide unpaid care, including 1.2 million primary carers, according to the Australian Institute of Health and Welfare.

It is, by volume, the largest workforce in healthcare. It is also almost entirely invisible to the institutions that depend on it.

“Insurers don't model what happens inside a house. Health systems were never built to see it. Regulators haven't written the rules for it. Nobody knows who reminds whom, who drove to the appointment, who noticed first that mum had stopped taking the stairs. We've spent months sitting in living rooms — more than 85 families — because that's where the actual care system is, and nobody was looking at it.”

— Razi Syed

The bet: intelligence leaves the institution

Lifelong's thesis is that healthcare's defining shift over the next decade will be that intelligence moves out of institutions and into the lives of the people health is actually about.

“For a century the hospital was the only place capable of holding what was known about you, so that's where we put it, and we built insurers, regulators and aged care on top of that assumption. That constraint is gone. What's left behind it is a system where the institution has all of the data and twelve minutes a year, and the family has all of the love and nothing else. That's backwards, and it's now fixable.”

— Razi Syed

“It won't be your doctor's health record that knows everything about you. It'll be your own.”

— Gurleen Singh

What Lifelong does

Lifelong brings a family's health into one place:

• —Shared health records specialist letters, results, documents and history for every family member, structured so the system understands how they relate
• —Medications and conditions what everyone is taking, what was stopped and why, tracked over time
• —Appointments what happened, what was said, what's next, and what to ask
• —Daily signals sleep, movement and trends from wearables the family already owns
• —Alo an AI assistant that answers questions with the family's full context — what the cardiologist actually said, whether a parent is taking what they were prescribed, what has changed since last month

The product is designed to be used by a family together rather than by one person alone — a deliberate departure from a consumer health market built almost entirely around the individual.

“Every health app ever built models an individual, but health doesn't resolve at the individual. It resolves at the household. Shared genetics, shared kitchens, shared stress, shared decisions. The strongest predictor of whether someone takes their medication isn't a reminder — it's whether someone who loves them is paying attention. We built for that unit.”

— Gurleen Singh, co-founder and CPO

“Most health software feels like it was designed by people who have never been frightened. It should feel calm when the news is fine, direct when it isn't, and it should never make you feel surveilled or like you're failing. That's a design problem, not a data problem, and I think it's the whole game in consumer health.”

— Param Singh, co-founder and CTO

Privacy: a family system, not a monitoring system

Lifelong is explicitly positioned as a tool families use together rather than one that monitors an ageing relative on their behalf. Data is user-controlled and permissioned within the family. Lifelong is not a medical device, does not diagnose, and is built with clear boundaries and an explicit escalation path to clinicians.

“A family is not a fleet to be monitored. If a tool makes your mother feel watched, it has already failed, no matter how accurate it is.”

— Param Singh

Traction and availability

Lifelong has been in private use with around 30 families — co-designed with 14 multigenerational households over four months — following more than 85 in-depth family interviews, with several hundred more families on the waitlist. The company is launching in Australia, the United States and several more countries.

Lifelong is available on the App Store today. Families get two weeks free, then pay $24.99 per month, or $119.99 per year, for the entire household — a single subscription covering every member, rather than per-person pricing.

“My father moved walls for one man. We intend to move them for millions of families.”

— Razi Syed