---
title: "Legal: every policy that governs Lifelong"
description: "Every policy that governs Lifelong: privacy, terms, consumer health data, family sharing, recording consent, the medical disclaimer, AI and acceptable use."
url: https://trylifelong.com/legal
---

[← Back to home](https://trylifelong.com/)

# legal

Last updated: 16 August 2026

Every policy that governs Lifelong, in one place. They are written to be read — if any of them is unclear, that is a defect and we would like to hear about it at [privacy@trylifelong.com](mailto:privacy@trylifelong.com).

If you want the plain-English version first, the [FAQ](https://trylifelong.com/faq) summarises what these documents say. Where a summary and a policy disagree, the policy governs.

-   [Privacy Policy](https://trylifelong.com/privacy)

    What we collect, why, who it goes to, how long we keep it, and the rights you have over all of it — wherever you live.

-   [Consumer Health Data Privacy Policy](https://trylifelong.com/consumer-health-data)

    Required by Washington's My Health My Data Act, Nevada SB 370 and Connecticut law. Read this if health data is the part you care about.

-   [Terms of Service](https://trylifelong.com/terms)

    The agreement between you and Lifelong Company: eligibility, your content, families, subscriptions, and dispute resolution.

-   [Family Sharing and Authorized Representative Terms](https://trylifelong.com/family-sharing)

    How sharing works inside a family: nothing is shared until you confirm it, the person the data is about controls it, and you can always take it back.

-   [Recording Consent Notice](https://trylifelong.com/recording-consent)

    Recording a medical visit. In many places the law requires everyone's permission, and getting it is your responsibility — so ask first.

-   [Medical Disclaimer](https://trylifelong.com/medical-disclaimer)

    Lifelong is not medical care, is not monitored, and will not summon help. Where its information can be wrong, and what to do about it.

-   [AI and Alo Disclosure](https://trylifelong.com/ai-disclosure)

    Where AI is used, what we send to model providers, what the models get wrong, and the things AI in Lifelong will never do.

-   [Acceptable Use Policy](https://trylifelong.com/acceptable-use)

    Use Lifelong for your family's health, with the permission of the people whose health it is. What that rules out.

-   [Australian Privacy Addendum](https://trylifelong.com/privacy/australia)

    How the Privacy Act 1988 and the Australian Privacy Principles apply to us, including where your data physically sits.

-   [Anti-Spam Policy](https://trylifelong.com/anti-spam)

    How Lifelong may and may not be advertised in electronic messages, and how to report a message that broke the rules.

## doing something about it

-   [Make a privacy request](https://trylifelong.com/privacy-request)

    Access, correct, delete or export your data, withdraw a consent, or ask who your health data has been shared with. Acknowledged within 10 business days, completed within 45.

-   [Security](https://trylifelong.com/security)

    What protects your family's health information — encryption, access controls, audit logging — what we have not certified, and how to report a vulnerability.

-   [Accessibility](https://trylifelong.com/accessibility)

    WCAG 2.2 AA is what we aim at, we have not been audited against it, and this is how to tell us about a barrier.

Security researchers: the safe harbour and the reporting route are summarised on the [Security](https://trylifelong.com/security) page; the binding version is in the [Acceptable Use Policy](https://trylifelong.com/acceptable-use), and the machine-readable contact details are at [/.well-known/security.txt](https://trylifelong.com/.well-known/security.txt).

Lifelong is operated by Lifelong Company, a Delaware corporation, 2810 North Church Street, Wilmington, DE 19802, United States.